Help and contact
Answers to the questions we get most. Can't find yours? Write to us at the bottom of the page, we reply within 24 hours on weekdays.
Making an ad
What do I need to get started?
Your website address. We read your name, logo, prices and screenshots of your pages. No website? A photo of your shop and your logo are enough.
How long does it take?
Between 3 and 6 minutes depending on length and quality. You can close the page: your video will be waiting in "My videos".
Can I fix a line afterwards?
Yes, from the video page. Only the shots showing that line are redone, so it costs much less than a new ad.
What are "extra hooks" for?
You get several versions of the same ad with a different hook. In paid ads, you test them and keep the one that works best.
And the 3 formats?
Your ad is also delivered in portrait, square and landscape, for TikTok, Instagram, Facebook and YouTube. The other formats use a blurred background: nothing gets cropped.
Can I add my music or a voiceover?
Yes. Upload your music (file or direct link) and confirm you hold the rights. The voiceover is a synthetic voice timed to each shot, with automatic captions.
Credits and payment
How do credits work?
An ad uses credits depending on its length, quality and options. The exact price shows before you start. Subscription credits last 2 months; top-ups never expire.
What if a video fails?
Your credits are refunded automatically, nothing to do.
How do I cancel my plan?
In "My account", button "Manage my plan and invoices". It stops at the end of the paid month and you keep your credits until they expire.
Can I get an invoice?
Yes, every payment comes with an invoice, available in "My account".
How does referral work?
Share your link from "My account". When a business that signed up with your link makes its first purchase, you each get 200 credits.
Rights and AI
Can I use the ad in paid campaigns?
Yes, on Instagram, Facebook, TikTok, Google or YouTube. Add "made with AI" to your post, as the EU AI Act requires.
Do my files stay private?
Yes. Only you can see your videos. See the privacy policy.